Answers to most common questions
Whether you’re curious about our services, need details on turnaround times, or want to know how to get started, you’ll find everything you need right here. Let’s make things simple and straightforward, so you can get the info you need and get back to what matters most.
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F5 Design Studio -
Who Are You?
We are a graphic design agency that specializes in creating high-quality listing images for Amazon sellers. We are focusing on enhancing product visibility and increasing sales through visually appealing and informative images. Our services are tailored to meet Amazon’s specific guidelines, ensuring that each image is optimized for the platform.
Where Are You Located?
Bulgaria, Europe
How Long Have You Been Doing This?
Founded in 2010, F5 Design Studio began with a simple mission: to help Amazon and e-commerce sellers stand out in a crowded marketplace through exceptional product imagery. Our journey started with a small army of two passionate designers who believed in the power of visual storytelling.
What Is Your Philosophy?
From the beginning, we understood that a picture is worth a thousand words, especially in the fast-paced world of e-commerce. Our philosophy revolves around creating visually compelling and informative images that not only attract attention but also build trust and drive conversions. We believe that each product has a unique story to tell, and our job is to bring that story to life through our designs.
Personal Approach?
At F5 Design Studio, our clients are at the heart of everything we do. We immerse ourselves in understanding their needs and goals, ensuring that every design we create resonates with their target audience. Through rigorous market research and data analysis, we craft images that are not only visually stunning but also strategically impactful.
How Many People Are On Board?
Two designers bring creativity and precision to every project. With an eye for detail and a passion for visual storytelling, they create stunning images that highlight the best features of each product.
One copywriter crafts compelling narratives and clear, concise product descriptions that complement the visuals. By highlighting the unique selling points and benefits of each product, our copywriter helps convert browsers into buyers.
Are You Offering Other Services?
Our services are clearly listed
- Amazon Hero Images
- Infographic Images
- Lifestyle Images
- Photography
- Enhanced Brand Content
- Package Design
- Listing SEO
If you need any other design service please get in contact.
Why Work With You?
We have a track record of helping numerous Amazon sellers improve their listings and increase their sales. Our designs have been instrumental in launching successful products, boosting conversion rates, and building strong brand identities. Our clients’ success stories are a testament to our commitment to quality and excellence.
Amazon Graphic Design
Do You Accept All Types Of Projects?
No, we have the right to decline taking your project. We are striving to deliver the highest quality and ensure that the project matches our expertise. There is no point in wasting your time if the project doesn’t align with our skill set.
When Can I Expect My Project To Be Done?
You can expect your project to be completed within 14 days. We strive to deliver high-quality work within this timeframe, ensuring that you have your enhanced images ready to boost your Amazon listings promptly.
What Information Do You Need To Start?
High resolution product images (.cr2, JPEG, TIFF, PNG), product description or active ASIN and your branding elements (Logos, Fonts, etc..) You will receive a form to fill with all those requests at the checkout.
What Files Will I Receive?
You will receive web optimized, Amazon ready images (2000×2000 DPI | Jpeg). If you check “Mobile Version” in the order form you will receive the same set of images but with ratio optimized for mobile users.
The master file (.PSD) could be provided upon request.
I Don`t Have Images Of My Product?
If this is the case, you can do the photos by yourself (we got a blog post explaining how to shoot properly with a phone), hire a local photographer or you can simply ship the item to us and we`ll take care of the rest. Delivery address and details will be provided upon request.
Images From The Supplier? Will They Work?
Images from Alibaba must meet the following standards:
- High Resolution: Images should be high resolution (at least 1000×1000 pixels) to ensure clarity and detail.
- Good Lighting: Images should be well-lit, without excessive shadows or glare.
- Clear Background: Preferably, images should have a plain, neutral background to keep the focus on the product.
- No Watermarks: Images should be free of watermarks or branding that is not relevant to your brand.
- Accurate Representation: Images should accurately represent the product without misleading enhancements or alterations.
Do You Offer 3D Modeling And Rendering?
Yes. Please contact for details. You could get 6 or more HQ renders along with Amazon AR ready files and many other sale boosters made in 3D.
Can You Guarantee Higher Conversion Rate?
Selling well and conversion is a matter of many factors. Your general product idea, your listing optimization, your price, etc. We assure you that we`ll do our best to make your product successful by doing great images.
Remember, achieving a higher conversion rate is often an ongoing process of testing, learning, and refining your strategies based on what works best for your specific audience and industry.
Photography
Where Can I Ship My Product?
Currently we got three shooting locations. Bulgaria, China and US. Please let us know which one will be more comfortable for you so we can provide a delivery address.
What Else Do You Need To Start My Project?
The product shipped to us along with short description, your logo and any sort of brief on how you imagine the final images (optional).
When Will The Project Be Completed?
It could take up to 20 working days because the product delivery from your supplier to our address can take up to two weeks. Rest assured, our team will work diligently to get your order to you as quickly as possible. We understand how important timely delivery is and appreciate your patience and understanding.
Can I Get The RAW Files?
Yes, Raw files could be provided upon request.
Do You Return The Products After Shooting?
If you want we can return the product to you or your supplier warehouse but you have to handle the shipping fees and give us proper instructions where to send it.
Are You Offering Customs Support?
In some cases the products you send are held by the customs. We receive a notification from them that the product is on hold and we have to fill documents to release those products. IF this is the question, YES, we are offering this and handle all the paper work.
Do You Offer Lifestyle Photography?
No, we are not working with models and locations. The final lifestyle images on your listing will be made with premium stock images and purchased license for their use. Check samples in our portfolio
I Have RAW Files From Another Provider?
This is great. Please just send us the images you have, we will inspect them closely and let you know if we can proceed with the quality of the provided shots.
Package Design
Where Should I Start?
You should let us know what type of package you need. What is the material to be used for that package (carton, paper, foil, nylon).Do you have dieline provided by the supplier? Next we need description of your product. Where is your marketplace? Do you have the content ready for the package? Do you have ASIN or Barcode?
Modifications On Existing Package?
Show us your current package, provide the project files if you have them and tell us what modifications you want. Change of graphics, resizing, turn in to one color, make a variation of it. We will let you know if the task is possible.
I Need A Supplement Label
Give us the size of the label and provide the content. If you need help with the content, we can help too. Also we will need your brand logo, supplement facts, barcode and any other information that should appear on the label.
I Don`t Have A Print Template
The easiest way to get it is to contact your supplier. They will send you the template in Ai. PDF. PSD or any other format. This should be more than enough to start your project.
What Files Will I Receive?
You will receive editable print ready files that won`t be rejected by your supplier. In addition to this you will get the Ai file of your package.
Are You Offering 3D Mockups?
Yes, we are offering this. Could be purchased as an extra from the “Package Design Order Form”.
Are You Offering Supplier Support?
Yes, just share with us the contact details of your supplier, we will get in contact with them and sort all type of issues related to your package and the printing process. Hassle free solution for Amazon sellers.
What If I Don`t Like The Proposal?
We will discuss the project again and we`ll make new option for you or money back – no questions asked.
Listing SEO
What Is Included?
Title Optimization: Crafting compelling, keyword-rich titles that capture attention and improve search rankings.
5 Bullet Points: Creating concise, informative bullet points that highlight key features and benefits while incorporating targeted keywords.
Description: Writing detailed, engaging product descriptions that tell your brand story, address customer pain points, and include SEO best practices.
Backend Search Terms: Optimizing hidden search terms in your listing to improve discoverability without cluttering your product page.
What is Amazon Listing SEO?
Amazon Listing SEO (Search Engine Optimization) involves optimizing your product listings to improve their visibility and ranking in Amazon’s search results. This includes using relevant keywords, high-quality images, and compelling content to attract potential buyers and increase sales.
What Are Backend Search Terms?
Backend search terms are hidden keywords that are not visible to customers but are used by Amazon’s search algorithm to index your product. They help improve your listing’s discoverability without cluttering your product page with extra text.
How Do You Conduct Keyword Research?
We use advanced tools and techniques to identify high-traffic, relevant keywords that potential customers are using to search for products like yours. This includes analyzing competitor listings, market trends, and customer search behavior.
What Makes A Good Product Title?
A good product title is concise, clear, and keyword-rich. It should include the brand name, key features, and primary benefits. It should be both informative and engaging to attract clicks.
How Do Optimized Bullet Points Help My Listing?
Optimized bullet points clearly highlight the main features and benefits of your product. They should be easy to read and packed with relevant keywords to help improve search ranking and conversion rates.
How Often Should I Update My SEO?
Regular updates are important to stay competitive and adapt to changing market trends. We recommend reviewing and updating your listing at least quarterly, or whenever there are significant changes in keywords, competition, or product features.
Can I Optimize Existing Listings?
Both new and existing listings can be optimized. We can improve the SEO of your current listings by refining titles, bullet points, descriptions, images, and backend search terms to boost visibility and sales.
3D Modeling & Rendering
What Is 3D Modeling & Rendering?
3D modeling involves creating a digital three-dimensional representation of your product, while rendering is the process of generating high-quality, realistic images from these 3D models. This technique provides detailed and accurate visuals for your Amazon product listings.
Why Should I Use 3D Models?
Using 3D models and rendered images enhances your product presentation, providing potential buyers with a clear and detailed view of your product from multiple angles. This can lead to higher engagement, better understanding of the product, and increased sales.
What Products Benefit Most From 3D?
Almost any product can benefit, but it’s especially useful for items with intricate details, customizable features, or those that are difficult to photograph. Common examples include electronics, furniture, appliances and fashion accessories.
How Long Does It Take?
The time required varies based on the complexity of the product. Simple items might take a few days, while more complex products with intricate details could take a couple of weeks. Our team will provide a timeline based on your specific needs.
What Information Do I Need To Provide?
You should provide detailed product specifications, dimensions, high-quality images, and any CAD files if available. Additional information such as textures, colors, and specific features you want to highlight will also be helpful.
Are There Any Specific Amazon Guidelines?
Amazon requires that product images accurately represent the product. 3D rendered images must be realistic and truthful to the actual product. They should also meet Amazon’s technical requirements regarding image size, quality, and background.
3D Models VS Photography
3D models offer greater flexibility and can be more cost-effective over time. They allow for easy updates and consistency across images. Traditional photography might still be preferred for certain lifestyle shots, but 3D rendering provides unmatched precision and versatility.
Can 3D Renders Include Variations?
Yes, one of the key advantages of 3D rendering is the ability to easily create multiple variations of a product. Different colors, textures, and design elements can be rendered without the need for new photoshoots.
Payment
What Are The Payment Terms?
Our standard payment terms require a 50% deposit upfront, with the remaining 50% due upon delivery of the final images. For large projects or ongoing services, we may offer customized payment plans.
What Payment Methods Do You Accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, bank transfers, and other major online payment platforms. Please contact us to discuss the most convenient option for you.
Is There A Refund Policy?
We aim for complete customer satisfaction. If you’re not happy with the initial images, we offer revisions to ensure they meet your expectations. In case we are unable to meet your requirements after revisions, we can discuss a refund on a case-by-case basis.
How Do I Receive An Invoice?
Invoices will be emailed to you upon agreement of the project terms and after completion of each payment stage. You can also request a copy of your invoice at any time.
Can I Pay For The Images After Seeing Them?
Our standard policy requires an upfront deposit to commence work. However, we can provide a single, low-resolution preview or watermarked versions of a single image before the deposit is made.
Is There A Contract Or Agreement To Sign?
Yes, we provide a detailed contract outlining the scope of work, payment terms, deadlines, and other relevant details. This ensures clarity and mutual understanding before we begin the project.
Are There Any Additional Fees Or Hidden Costs?
No, our quotes are transparent and include all costs associated with the project. Any potential additional fees, such as expedited service or additional revisions beyond the agreed terms, will be discussed upfront.
How Do I Get Started With Placing An Order?
To get started, simply fill the order form with your project details. We’ll provide details, discuss payment terms, and send over a contract for you to review and sign. Once the initial payment is received, we’ll begin work on your project.
Delivery
What Is The Typical Lead Time?
The typical lead time for completing a project is generally 7-14 business days from the receipt of all necessary information and materials. This timeframe can vary depending on the complexity of the project, the number of images required and our work load.
Does The Project Complexity Affect Lead Time?
More complex projects, such as those requiring extensive 3D modeling, custom graphics, or multiple revisions, may take longer to complete. Simple projects with fewer images and straightforward requirements can often be completed more quickly.
Can You Provide A Faster Turnaround Time?
Yes, we offer expedited services for an additional fee. If you need a faster turnaround time, please let us know your deadline, and we will do our best to accommodate your request.
When Does The Lead Time Countdown Start?
The lead time countdown starts once we have received all required information and materials from you and the initial deposit has been paid. This includes product specifications, existing images, branding guidelines, and any other relevant details.
How Do Revisions Affect The Lead Time?
Revisions can extend the lead time, depending on the number and complexity of the changes requested. We will provide an updated timeline if significant revisions are needed to ensure you are aware of any delays.
Can I Request Changes After The Initial Lead Time Estimate?
Yes, you can request changes at any time. However, please be aware that significant changes or additional requirements may extend the lead time. We will provide a revised estimate if this occurs.
How Can I Help Ensure My Project Stays On Schedule?
To help ensure your project stays on schedule, provide all necessary information and materials promptly, respond to feedback requests quickly, and clearly communicate any changes or additional requirements as soon as they arise.
Is There A Minimum Lead Time For Any Project?
The minimum lead time for a basic project is typically 5 business days, depending on the scope and urgency. This ensures we maintain high-quality standards while meeting your needs. Please contact us for specific inquiries about shorter lead times.
